Got a question, need a hand with your account, want Premium, or want us to add a playlist for you? WhatsApp is the fastest way to reach us — it’s how we handle Premium upgrades and playlist support too.
Chat with us on WhatsApp
+44 7848 481506
What to include in your message
- Your Device ID (Settings → Account → Upgrade), if it's about Premium or a specific device.
- Whether you're on phone/tablet, Android TV, or Fire TV.
- A quick line on what's going on — “playlist won't sync” or “want to go yearly”, that kind of thing.
What we can help with
- Upgrading or renewing Premium — see Subscription for current pricing.
- Adding or fixing a playlist — see Add Playlist, which also has a form so we can do it for you.
- General questions — check FAQs first, most of the common ones are answered there.
- Account or device issues — like moving Premium to a new phone.
Response times
A real person handles support and Premium activation over WhatsApp, not a bot — so replies can take a little longer at busy times. We aim to get back within a few hours, and Premium usually goes live within a few hours of confirmed payment.
Other ways to reach us
You can also email support@oakplayer.com, or use the form below.